Terms and conditions

TERMS AND CONDITIONS OF THE SENSE7 ONLINE SHOP

(Effective from 1 January 2026)

Table of contents:

1. GENERAL PROVISIONS
2. DEFINITIONS
3. SALES DOCUMENTATION
4. ACCOUNT
5. ORDERS AND CONCLUSION OF THE AGREEMENT
6. PRICES AND PAYMENT METHODS
7. ORDER PROCESSING TIME AND DELIVERY
8. ORDER FULFILMENT
9. RIGHT OF WITHDRAWAL
10. CONFORMITY OF THE GOODS WITH THE AGREEMENT AND COMPLAINTS
11. EFFECTS OF WITHDRAWAL FROM A SERVICE AGREEMENT
12. COMMERCIAL GUARANTEE
13. OPERATION OF THE ONLINE STORE, INCLUDING PROHIBITED ACTIVITIES
14. WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT
15. CONTACT POINTS (DIGITAL SERVICES ACT)
16. PERSONAL DATA
17. ILLEGAL CONTENT (NOTICE MECHANISM)
18. INTERNAL COMPLAINT-HANDLING SYSTEM
19. FAIR INTERFACE DESIGN (DARK PATTERNS)
20. SORTING AND RANKING
21. SEARCH ENGINE AND RECOMMENDATIONS
22. PRODUCT REVIEWS
23. INFORMATION ON PRICE REDUCTIONS AND DISCOUNT CODES
24. AMENDMENTS TO THE TERMS AND CONDITIONS
25. FINAL PROVISIONS, DISPUTE RESOLUTION AND APPLICABLE LAW

I. GENERAL PROVISIONS

1. The Online Store available at https://sense7.eu/bg/ (hereinafter the “Online Store”) is operated by Morele.net sp. z o.o. with its registered office in Kraków, al. Jana Pawła II 43b, 31-864 Kraków, Polska, entered in Rejestr Przedsiębiorców Krajowego Rejestru Sądowego maintained by Sąd Rejonowy dla Krakowa-Śródmieścia w Krakowie, Wydział XI Gospodarczy, under KRS number: 0000390511, NIP: 9451972201, REGON: 356567685, share capital: PLN 919,200.00 (hereinafter the “Seller” or “Sense7”).
2. Seller contact details:
   • email address: kontakt@sense7.eu
   • telephone number: 123 451 986
   • correspondence and complaints address: Morele.net sp. z o.o., al. Jana Pawła II 43b, 31-864 Kraków, Polska
   • returns address: Magazyn Zwrotów Morele.net, ul. Wiejska 166C, 41-216 Sosnowiec, Polska
3. The Seller conducts distance sales within the territory of the Republic of Bulgaria from warehouses located in the Republic of Poland. Returns and complaints are accepted at the addresses indicated in paragraph 2.
4. The authorities supervising the Seller’s activities in the field of consumer protection in the Republic of Bulgaria include, in particular, the Consumer Protection Commission (КЗП).
5. Use of the Online Store requires: a device with Internet access; an up-to-date version of one of the following browsers (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera) with JavaScript and cookies enabled; an active email account; and, in the case of documents sent in PDF format, software enabling such documents to be read.
6. The Seller informs that the use of services provided electronically involves risks, in particular the risk of infection of the ICT system with malicious software and phishing. The use of up-to-date security software is recommended.
7. The Terms and Conditions are made available free of charge before the conclusion of an agreement, in a manner enabling them to be obtained, reproduced and stored.

II. DEFINITIONS

III. SALES DOCUMENTATION

1. Sales are documented by an invoice issued and sent to the Client electronically to the email address indicated by the Client.
2. By placing an order, the Client accepts the issuance and sending of invoices and correcting documents in electronic form. This consent may be withdrawn with effect for the future by contacting kontakt@sense7.eu.
3. A Client wishing to receive an invoice containing the details of a business entity must select the appropriate option in the order form and provide identification details (ЕИК number or VAT number) before placing the order. Providing such details after placing the order may make it impossible to issue the invoice with company details.
4. In the event of withdrawal from the Agreement, acceptance of a complaint resulting in a refund, or a price reduction, the Seller issues a correcting document and sends it to the Client’s email address.

IV. ACCOUNT

1. In order to create an Account, the Client completes Registration free of charge. Registration is not required to place an order – the Purchases Without Registration functionality is available.
2. As part of Registration, the Client provides his or her first name, surname and email address and sets a password. The Client may provide a telephone number, which is a condition for using courier notifications. The Client confirms that the data provided are true.
3. Registration requires the Client to read the Terms and Conditions and the Privacy Policy and confirm this by ticking a box which is not selected by default.
4. Upon creation of the Account, an agreement for the provision of electronic services relating to the Account is concluded for an indefinite period.
5. The Client may terminate the agreement concerning the Account at any time and without giving any reason, in particular by deleting the Account in the Client panel or by sending a statement to kontakt@sense7.eu. The procedure for deleting the Account is no more difficult than the procedure for creating it. Termination does not affect the performance of Agreements already concluded or the Seller’s obligations arising from tax and accounting regulations.
6. Placing an order requires acceptance of the Terms and Conditions during the ordering process.

V. ORDERS AND CONCLUSION OF THE AGREEMENT

1. The presentation of Products in the Online Store, including descriptions and information on price and availability, constitutes an invitation to conclude a contract (public invitation), and not an offer. Placing an order does not automatically result in the conclusion of the Agreement.
2. Before an order is placed, the Seller provides the Client with technical means enabling the identification and correction of errors in the data entered (Article 9 of the Electronic Commerce Act – ЗЕТ).
3. The function used to place an order is labelled with wording that clearly indicates that placing the order entails an obligation to pay – “Order with an obligation to pay” (Article 49 of the Consumer Protection Act – ЗЗП).
4. After an order has been correctly placed, the Seller immediately sends confirmation of receipt of the order to the Client’s email address (Article 10 of the Electronic Commerce Act – ЗЕТ).
5. The Seller verifies whether the order can be accepted for fulfilment. If the order is accepted, the Seller sends the Client a statement confirming that the order has been accepted for fulfilment. The Distance Sales Agreement is concluded when the Client receives this statement.
6. The Seller confirms the conclusion of the Agreement on a durable medium, no later than upon delivery of the Product, by providing the Client with the information required under Article 47 of the Consumer Protection Act (ЗЗП) and – in the case of a Consumer – the standard information on the right of withdrawal and the model withdrawal form (Article 48 of the Consumer Protection Act – ЗЗП).
7. The Seller informs the Client by electronic message if the order cannot be accepted for fulfilment. If the Client has already made payment, the Seller refunds the full amount received without undue delay and no later than within 14 days.
8. The Seller does not deliver unsolicited Products. Delivery of a Product which the Client did not order does not create any obligation on the Client to pay or respond (Article 62 of the Consumer Protection Act – ЗЗП).

VI. PRICES AND METHODS OF PAYMENT

1. No later than immediately before the order is placed, the Seller informs the Client of the total price of the Product including tax and of all additional charges, including delivery costs and costs related to the selected payment method. This information is presented in the basket, at the stage of selecting the delivery and payment method, before the order is placed.
2. Prices are stated exclusively in euro (EUR).
3. Payment may be made using one of the following methods:
   1. online payment via PayU;
   2. bank transfer;
   3. cash on delivery.
4. The online payment operator is PayU S.A. with its registered office in Poznań, ul. Grunwaldzka 186, 60-166 Poznań, Polska, KRS: 0000274399, NIP: 7792308495, REGON: 300523444, share capital: PLN 7,789,000.00, a national payment institution supervised by Komisja Nadzoru Finansowego.
5. In the case of card payments, card details are not stored in the Online Store; the Client and the Client’s payment instrument are identified by the payment operator.
6. As at the effective date of the Terms and Conditions, the Seller does not charge any additional fees for the use of a particular payment method. If, in the future, the selected payment method involves an additional cost, its amount will be indicated to the Client in the basket when selecting the payment method, no later than immediately before the order is placed. The Seller does not charge fees for the use of consumer card-based payment instruments or fees exceeding the costs actually incurred by the Seller.
7. Cash payment, including cash on delivery, may not be made in an amount equal to or exceeding the threshold resulting from the Limitation of Cash Payments Act, i.e. BGN 10,000, which at the irrevocable exchange rate of EUR 1 = BGN 1.95583 corresponds to approximately EUR 5,112.92.
8. If payment in advance is selected, the Client should make payment within 24 hours of the order being accepted for fulfilment. This deadline is indicated in the order confirmation.

VII. ORDER PROCESSING TIME AND DELIVERY

1. Products are delivered by courier to the address indicated by the Client. The Seller does not offer delivery to parcel lockers or personal collection.
2. The delivery time is:
   1. 3 business days – for orders placed and paid for by 16:00;
   2. 4 business days – for orders placed after 16:00.

The period is calculated from the date on which the payment is credited to the Seller’s account (bank transfer or online payment) or from the date on which acceptance of the order for fulfilment is confirmed (cash on delivery). Statutory public holidays are not included in this period.

3. Deliveries are made only on business days, excluding Saturdays, Sundays and statutory public holidays.
4. Irrespective of the periods indicated in paragraph 2, the Seller delivers the Product no later than 30 days after the Agreement is concluded. If the Seller fails to deliver within this period, the Consumer calls upon the Seller to deliver the Product within an additional appropriate period and, if that period expires without effect, may withdraw from the Agreement. The Consumer may withdraw from the Agreement immediately, without setting an additional period, if the Seller has refused to deliver the Product or if the delivery date was essential in view of the circumstances surrounding the conclusion of the Agreement or was expressly agreed as essential.
5. In circumstances beyond the Seller’s control (pre-holiday periods, failures of carriers’ logistics systems, adverse weather conditions, force majeure events), the delivery period may be extended, of which the Seller informs the Client without undue delay. This does not prejudice paragraph 4.
6. Delivery cost. As at the effective date of the Terms and Conditions, delivery is free of charge. Information on the current delivery cost and any free-delivery threshold is presented to the Client in the basket before the order is placed.
7. The Seller does not apply territorial or size-related delivery restrictions within the territory of the Republic of Bulgaria. The Client would be informed of any restrictions at the beginning of the ordering process.

VIII. ORDER FULFILMENT

1. If payment is not made within the period indicated in Chapter VI paragraph 8, the Seller may withdraw from the Agreement by sending a statement to the Client by email. The order is then deemed cancelled.
2. If the Client fails to collect the Product and the shipment is consequently returned to the Seller, the Seller may withdraw from the Agreement by making a statement to the Client. If the Client has made payment, the Seller refunds the amount received.
3. Transfer of risk. The risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the Product. If the carrier was selected by the Consumer and was not offered by the Seller, the risk passes when the Product is entrusted to the carrier. In the case of Clients who are not Consumers, the risk passes when the Product is entrusted to the carrier.
4. Before accepting the shipment, it is recommended to check whether the packaging is damaged and, in the event of visible damage, to draw up a damage report with the carrier or refuse to accept the shipment and immediately contact the Seller. Failure to draw up such a report does not deprive the Consumer of rights arising from the lack of conformity of the Product with the Agreement.

IX. RIGHT OF WITHDRAWAL

1. A Client who is a Consumer has the right to withdraw from the Agreement without giving any reason, in accordance with Articles 50–56 of the Consumer Protection Act (ЗЗП).
2. The Consumer may withdraw from the Agreement within 14 days without giving any reason and without incurring costs other than those indicated in the Terms and Conditions.
3. The withdrawal period begins:
   1. on the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the Product;
   2. in the case of an order covering multiple Products delivered separately – on the day on which possession is taken of the last Product;
   3. in the case of a Product delivered in parts – on the day on which possession is taken of the last part;
   4. in the case of service agreements – on the day on which the agreement is concluded.
4. If the Seller has not informed the Consumer of the right of withdrawal, the withdrawal period expires 12 months after the end of the original 14-day period. If the Seller provides the information during that period, the 14-day period begins on the day on which the Consumer receives it.
5. The Consumer exercises the right of withdrawal by submitting an unequivocal statement to the Seller. For this purpose, the Consumer may use the electronic form available at https://sense7.eu/bg/vrashtane/ or the standard form attached to Article 47 of the Consumer Protection Act (ЗЗП). Use of these forms is not mandatory. To meet the deadline, it is sufficient to send the statement before the deadline expires.
6. The Seller immediately confirms to the Consumer, on a durable medium, receipt of a withdrawal statement submitted electronically.
7. The Consumer must return the Product without undue delay and no later than within 14 days from the date of withdrawal to: Magazyn Zwrotów Morele.net, ul. Wiejska 166C, 41-216 Sosnowiec, Polska.
8. Return costs. The Consumer bears the direct costs of returning the Product. As a voluntary benefit going beyond the statutory obligation, the Seller may cover the return costs in whole or in part – the current rules in this respect are set out in the Returns Policy available at https://sense7.eu/bg/politika-za-vrashtane/. Information on who bears the return cost for a given order is presented to the Consumer before the order is placed.
9. The Seller refunds to the Consumer all payments received from the Consumer, including the cost of delivering the Product, without undue delay and no later than within 14 days from the date of receipt of the withdrawal statement. The Seller does not refund additional costs resulting from a delivery method selected by the Consumer other than the least expensive standard delivery method offered by the Seller.
10. Refunds are made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another method which does not involve any costs for the Consumer. In the case of cash on delivery, the refund is made to the bank account indicated by the Consumer.
11. The Seller may withhold the refund until the Product has been received back or until the Consumer provides proof that it has been sent back, whichever occurs first.
12. The Consumer is liable for any reduction in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product.
13. The right of withdrawal does not apply to agreements referred to in Article 57 of the Consumer Protection Act (ЗЗП), in particular agreements:
    1. for services fully performed with the Consumer’s express prior consent, where before performance began the Consumer confirmed acknowledgement of the loss of the right of withdrawal;
    2. for the supply of non-prefabricated Products made to the Consumer’s specifications or serving the Consumer’s individualised needs;
    3. for the supply of Products which, after delivery, due to their nature, have been inseparably combined with other items;
    4. for the supply of digital content not supplied on a tangible medium, where performance began with the Consumer’s express prior consent and after the Consumer had been informed of the loss of the right of withdrawal.

As at the effective date of the Terms and Conditions, the Online Store’s range does not include Products covered by the exclusions referred to in Article 57 of the Consumer Protection Act (ЗЗП). If such Products are introduced into the offer, information on the absence of the right of withdrawal will be indicated on the Product page.

14. Exercising the right of withdrawal from the Sales Agreement results in the termination of ancillary agreements related to that Agreement, without the Consumer incurring costs other than those indicated in paragraphs 8 and 12.

X. CONFORMITY OF THE GOODS WITH THE AGREEMENT AND COMPLAINTS

A. Complaints concerning the operation of the Online Store

1. Sales agreements concluded with Consumers are governed by the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods (ЗПЦСЦУПС), and, as regards the procedure for submitting and examining complaints, by Articles 122–129 of the Consumer Protection Act (ЗЗП).
2. 4. The Seller is liable for any lack of conformity of the Product with the Agreement which existed at the time of delivery and became apparent within two years from that time (Article 31 ЗПЦСЦУПС).
3. 5. A lack of conformity which becomes apparent within one year from delivery of the Product is presumed to have existed at the time of delivery, unless proven otherwise or unless the presumption is incompatible with the nature of the Product or the nature of the lack of conformity (Article 32 ЗПЦСЦУПС). After one year, the burden of proof rests with the Consumer.
4. 6. In the event of lack of conformity, the Consumer is entitled to require the Product to be brought into conformity with the Agreement by repair or replacement, free of charge and without significant inconvenience. The Consumer chooses between repair and replacement, unless the chosen remedy is impossible or disproportionate compared with the other remedy.
5. 7. Repair or replacement is carried out within a reasonable period, not exceeding one month from submission of the complaint.
6. 8. The Consumer may request a proportionate reduction in price or withdraw from the Agreement, in particular where: the Seller has not repaired or replaced the Product, or has done so with significant inconvenience or after the period indicated in paragraph 7; the Seller has refused to bring the Product into conformity; the lack of conformity has reappeared despite an attempted repair; the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal; or the circumstances indicate that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience.
7. 9. The Consumer may not withdraw from the Agreement if the lack of conformity is minor. The burden of proof rests with the Seller.
8. 10. In the event of withdrawal from the Agreement due to lack of conformity, the Consumer returns the Product at the Seller’s expense and the Seller refunds the price without undue delay and no later than within 14 days from receipt of the Product or proof of its return.
9. 11. The liability period referred to in paragraph 4 is suspended for the time necessary to repair or replace the Product.
10. The Seller examines the complaint within 14 days from the date of receipt and informs the complainant of the outcome on a durable medium.

B. Liability for lack of conformity of the Product with the Agreement (Consumer)

3. Sales agreements concluded with Consumers are governed by the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods (ЗПЦСЦУПС), and, as regards the procedure for submitting and examining complaints, by Articles 122–129 of the Consumer Protection Act (ЗЗП).
4. The Seller is liable for any lack of conformity of the Product with the Agreement which existed at the time of delivery and became apparent within two years from that time (Article 31 ЗПЦСЦУПС).
5. A lack of conformity which becomes apparent within one year from delivery of the Product is presumed to have existed at the time of delivery, unless proven otherwise or unless the presumption is incompatible with the nature of the Product or the nature of the lack of conformity (Article 32 ЗПЦСЦУПС). After one year, the burden of proof rests with the Consumer.
6. In the event of lack of conformity, the Consumer is entitled to require the Product to be brought into conformity with the Agreement by repair or replacement, free of charge and without significant inconvenience. The Consumer chooses between repair and replacement, unless the chosen remedy is impossible or disproportionate compared with the other remedy.
7. Repair or replacement is carried out within a reasonable period, not exceeding one month from submission of the complaint.
8. The Consumer may request a proportionate reduction in price or withdraw from the Agreement, in particular where: the Seller has not repaired or replaced the Product, or has done so with significant inconvenience or after the period indicated in paragraph 7; the Seller has refused to bring the Product into conformity; the lack of conformity has reappeared despite an attempted repair; the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal; or the circumstances indicate that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience.
9. The Consumer may not withdraw from the Agreement if the lack of conformity is minor. The burden of proof rests with the Seller.
10. In the event of withdrawal from the Agreement due to lack of conformity, the Consumer returns the Product at the Seller’s expense and the Seller refunds the price without undue delay and no later than within 14 days from receipt of the Product or proof of its return.
11. The liability period referred to in paragraph 4 is suspended for the time necessary to repair or replace the Product.

C. Complaint submission procedure

12. A complaint may be submitted:
    1. via the complaint form available in the Online Store: https://sense7.eu/bg/reklamatsii/;
    2. by email to: kontakt@sense7.eu;
    3. in writing to: Morele.net sp. z o.o., al. Jana Pawła II 43b, 31-864 Kraków, Polska.
13. When submitting a complaint, the Consumer specifies the subject of the complaint, the preferred method of resolving it or the amount claimed, and the contact address, and attaches the documents on which the complaint is based: an invoice or other proof of purchase, as well as documents confirming the lack of conformity (Article 125 ЗЗП).
14. The Seller accepts a complaint submitted within the applicable period, records it in the complaints register maintained in accordance with Article 127 ЗЗП, and immediately sends the Consumer, on a durable medium, confirmation of acceptance of the complaint containing the complaint number, date and identification of the Product. The Consumer is informed by email of subsequent changes in the status of the complaint.
15. The right to submit a complaint applies irrespective of whether a commercial guarantee has been granted and is not conditional on presentation of the Product’s original packaging.
16. Submitting a complaint to the Seller does not prevent legal proceedings from being brought.

D. Clients who are not Consumers

1. Where the Client is not a Consumer:
   1. liability for defects is governed by the Obligations and Contracts Act (ЗЗД) and, in the case of commercial transactions, by the Commerce Act (ТЗ);
   2. the Client is obliged to inspect the Product immediately upon receipt and notify the Seller of any identified quantitative or qualitative deficiencies no later than within 2 calendar days from receipt of the Product, failing which the Product shall be deemed accepted as conforming to the Agreement (Article 324 ТЗ); hidden defects must be reported immediately after discovery;
   3. the Seller’s liability for non-performance or improper performance of the Agreement is limited to the value of the order and does not include lost profits, to the extent permitted by Bulgarian law;
   4. the provisions of this paragraph do not apply to Consumers.

XI. EFFECTS OF WITHDRAWAL FROM A SERVICE AGREEMENT

1. If the Consumer withdraws from a service agreement after expressly requesting that performance begin before the expiry of the withdrawal period, the Consumer is required to pay an amount proportionate to the scope of services performed up to the time of withdrawal, provided that such services were provided for remuneration.
2. This amount is calculated on the basis of the price agreed in the agreement; if the total price is excessive – on the basis of the market value of the performance provided.
3. The Consumer does not bear the costs of services provided during the period up to withdrawal if the Seller failed to inform the Consumer of the right of withdrawal or did not obtain the Consumer’s express request to begin performance before the expiry of that period.

XII. COMMERCIAL GUARANTEE

1. Products offered in the Online Store are covered by the manufacturer’s commercial guarantee. The guarantee terms are set out in the guarantee document made available on the page of each Product, also available in Bulgarian.
2. The guarantee statement is provided to the Consumer on a durable medium, in Bulgarian, in a clear and comprehensible manner, and contains at least: information that the Consumer has statutory rights in the event of lack of conformity of the Product with the Agreement and that the commercial guarantee does not limit those rights; the name and address of the guarantor; the procedure for exercising rights under the guarantee; identification of the Product covered by the guarantee; and the terms, duration and territorial scope of the guarantee (Articles 117–121 ЗЗП).
3. Unless a different period is specified, the guarantee period is two years from the date on which the Product is delivered to the Client.
4. The commercial guarantee does not exclude, restrict or suspend the Consumer’s rights arising from ЗПЦСЦУПС and ЗЗП.

XIII. OPERATION OF THE ONLINE STORE, INCLUDING PROHIBITED ACTIVITIES

1. The User is required to refrain from:
   1. using the Online Store in a manner contrary to law, the Terms and Conditions, good practice or generally accepted rules for using the Internet;
   2. infringing the rights of other Users or the Seller, in particular by falsifying data, impersonating other persons or making unauthorised use of held permissions;
   3. unauthorised interference with the ICT system for the purpose of modifying data, disrupting the operation of systems or overloading them;
   4. using viruses, bots, worms and other codes, files or programs automating processes, including unauthorised acquisition of data.
2. The Seller may block the Client’s access to the Account or some of its functionalities if the Client uses the Online Store unlawfully, contrary to good practice, or in breach of the Terms and Conditions. The Seller informs the User of the application of restrictive measures together with the reasons, in accordance with Chapter XVIII.
3. Product descriptions and photographs come from the Seller’s resources, manufacturers’ databases and marketing materials made available to the Seller and are protected under the Copyright and Related Rights Act. Their commercial use without the Seller’s consent is prohibited.

XIV. WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT

1. In accordance with the Waste Management Act, the Client has the right to return free of charge used equipment of the same type and performing the same functions as the purchased Product, in a quantity not exceeding the number of Products purchased (1:1 rule). This right is conditional on the purchase of a new Product in the Online Store.
2. To exercise this right, the Client notifies the Seller of this intention at kontakt@sense7.eu no later than when placing the order. The Seller agrees with the Client on the method and date for collection of the used equipment.
3. Waste electrical and electronic equipment must not be disposed of together with other waste. The crossed-out wheeled bin symbol placed on the Product indicates the obligation of separate collection. Uncontrolled disposal of such waste poses a risk to the environment and human health.

XV. CONTACT POINTS (DIGITAL SERVICES ACT)

1. Contact point for authorities (Article 11 DSA). The contact point for communication with the authorities of Member States of the European Union, the European Commission, the European Board for Digital Services and the Bulgarian Digital Services Coordinator is: naruszenie@morele.net. Communication is conducted in Bulgarian or English.
2. Contact point for recipients of services (Article 12 DSA). The contact point for Users is: zglos.naruszenie@morele.net. This point also serves as a single point of contact for matters relating to Product safety, reporting Illegal Content and appeals against content moderation decisions. Communication with Users is conducted in Bulgarian and is not based exclusively on automated tools.
3. National supervisory authority. The Digital Services Coordinator in the Republic of Bulgaria is the Communications Regulation Commission (КРС), to which the User may submit a complaint concerning a breach of the DSA. Supervision of personal data processing in the context of the DSA is exercised by the Commission for Personal Data Protection.

XVI. PERSONAL DATA

1. The controller of the personal data of Users, including Clients, is Morele.net sp. z o.o. with its registered office in Krakowie. Contact details of the Data Protection Officer: iod@morele.net.
2. Personal data are processed for the purposes of concluding and performing Sales Agreements and agreements for electronically supplied services, complying with legal obligations incumbent on the controller, pursuing purposes arising from the controller’s legitimate interests, and for purposes to which the User has consented.
3. Providing data marked as required is a condition for the conclusion and performance of the Agreement.
4. The User has the rights set out in the GDPR, including the right of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent, as well as the right to lodge a complaint with the Commission for Personal Data Protection, with its registered office in Sofia, bulwar „Prof. Cwetan Łazarow” nr 2, or with the supervisory authority of the country of the User’s habitual residence.
5. Detailed rules governing the processing of personal data are set out in the Privacy Policy available at https://sense7.eu/bg/politika-za-poveritelnost/.

XVII. ILLEGAL CONTENT (NOTICE MECHANISM – ARTICLE 16 DSA)

1. It is prohibited to post, transmit or publish Illegal Content or content that breaches the Terms and Conditions in the Online Store.
2. Any person or entity may submit a notice concerning Illegal Content (the “Notice”) to zglos.naruszenie@morele.net. The notice mechanism is easily accessible, user-friendly and enables notices to be submitted electronically.
3. In accordance with Article 16(2) DSA, the Notice should contain:
   1. a sufficiently substantiated explanation of the reasons why the information in question constitutes Illegal Content;
   2. a clear indication of the exact electronic location of the information (e.g. URL);
   3. the first name and surname or name and email address of the person or entity submitting the Notice;
   4. a statement confirming the good-faith belief that the information and allegations contained in the Notice are accurate and complete.
4. The Seller immediately confirms receipt of the Notice and, without undue delay, informs the notifying party of the decision taken, together with information on available means of appeal. Decisions are taken in a timely, non-arbitrary and objective manner, no later than within 30 days.
5. 5. In examining Notices, the Seller may use automated tools; the final decision on the application of restrictive measures is made by a human.
6. 6. The Seller may suspend, for a specified period and after prior warning, the ability to submit Notices by persons who frequently submit manifestly unfounded Notices, as well as the provision of services to Users who frequently provide Illegal Content (Article 23 DSA).
7. 7. If the Seller becomes aware of a suspicion that a criminal offence threatening a person’s life or safety has been committed, the Seller immediately informs the competent authorities (Article 18 DSA).
8. Rights to User Content. By posting User Content in the Online Store, the User grants the Seller a royalty-free, non-exclusive, territorially unrestricted licence to use such content for a period of 10 years from the date on which it is posted, within the following scope:
   1. reproducing, publishing and making the content available to the public in such a way that anyone may access it at a place and time of their choosing, including within the Online Store and other Seller services;
   2. using the content for marketing and promotional purposes, including in advertisements, promotional materials, social media and other Seller communication channels;
   3. translating, shortening, adapting and combining the content with other materials, provided that this does not infringe the User’s moral rights or alter the meaning of the statement.

The User may at any time request the removal from the Online Store of User Content posted by the User; such a request does not affect materials placed on the market before the request was received.

XVIII. INTERNAL COMPLAINT-HANDLING SYSTEM

1. Restrictive measures and statement of reasons for decisions (Article 17 DSA). If the Seller removes User Content, restricts its visibility, blocks access to it, or suspends or terminates the Account service, the Seller informs the User and provides a clear and specific statement of reasons for the decision.
2. The statement of reasons includes, in particular: an indication of the measures applied and their territorial and temporal scope; the facts and circumstances on which the decision was based; information on any use of automated tools; the legal or contractual basis; and information on available means of appeal.
3. Right to complain (Article 20 DSA). The User, including a person submitting a Notice, has the right to appeal against the Seller’s decision through the internal, free-of-charge complaint-handling system.
4. A complaint must be submitted within 6 months from the date of receipt of the decision, together with reasons, to zglos.naruszenie@morele.net.
5. The Seller examines the complaint without undue delay, in a non-discriminatory, non-arbitrary and objective manner, no later than within 30 days of receipt, and provides the User with the decision together with the reasons. Complaints are examined under the supervision of appropriately qualified staff and decisions are not made solely on the basis of automated processing.
6. Out-of-court dispute settlement (Article 21 DSA). The User has the right to choose any out-of-court dispute settlement body certified by the Digital Services Coordinator. A list of certified bodies is published by the European Commission and КРС. Use of this avenue does not prejudice the User’s right to bring proceedings before a court.

XIX. FAIR INTERFACE DESIGN (FAIRNESS BY DESIGN) – DARK PATTERNS

1. Commitment to fair design (Article 25 DSA). The Seller undertakes to design and operate the interface of the Online Store in a transparent and neutral manner. In particular, the Seller does not use deceptive interfaces (dark patterns), i.e. design patterns and techniques intended to mislead or manipulate recipients of the service or otherwise materially distort or impair their ability to make free and informed decisions.
2. This commitment also includes compliance with the prohibition of unfair commercial practices (Articles 68d–68l ЗЗП) and the prohibition of unfair contractual terms (Articles 143–148 ЗЗП).
3. Deceptive interfaces and manipulative practices include in particular:
   1. choice manipulation – presenting options in an ambiguous or unfair manner, including intentionally making it difficult to unsubscribe from the newsletter or delete the Account;
   2. misleading time pressure – using false countdown timers or messages about limited availability;
   3. automatic choices – selecting options by default on behalf of the Client, including adding additional Products or services to the basket and pre-selecting marketing consents;
   4. hidden information and costs – concealing or insufficiently highlighting material information, including actual delivery costs;
   5. persistent prompting – repeatedly asking the User to make a choice that the User has already made.
4. Pursuant to Article 62 ЗЗП, the Client is not required to pay for services or supplies that the Client has not expressly ordered. The Client’s failure to respond does not constitute consent.

XX. SORTING AND RANKING

1. When browsing Products, the Client may sort the results using the available options. Information on the main parameters determining the ranking of Products is made available in accordance with Articles 47 and 68j ЗЗП.
2. 2. The Seller does not use paid Product placement. Product ranking is not dependent on any remuneration received by the Seller from third parties.
3. 3. Available sorting options and key ranking parameters:
   1. Default – a view set automatically, based on how well the Product matches the category and search phrase and on Product popularity;
   2. By popularity – the key parameter is the number of units of the Product sold within a specified period;
   3. By average rating – the key parameter is the average rating given by Clients;
   4. Newest first – the key parameter is the date on which the Product was added to the offer;
   5. By price – lowest first;
   6. By price – highest first.

XXI. SEARCH ENGINE AND RECOMMENDATIONS

1. The Seller does not use a personalised Product recommendation system in the Online Store. Content presented to the Client is not selected on the basis of profiling.
2. If the Seller implements a recommendation system in the future, information on the main parameters of that system and the possibility of changing them will be made available in accordance with Article 27 DSA, and personalisation will be activated only after the Client’s consent has been obtained.
3. When using the search engine, the Client should not enter personal data or confidential information, in particular passwords or payment instrument data.

XXII. PRODUCT REVIEWS

1. Product reviews and ratings displayed in the Online Store come exclusively from Clients who purchased the relevant Product. Only Clients who purchased the Product may submit a review; reviews from persons who did not purchase the Product are not published.
2. Some of the reviews displayed in the Online Store have been transferred from morele.net, a service owned by the Seller, and concern the same Products. These reviews also come exclusively from customers who purchased the relevant Product through that service.
3. The Seller does not commission, post or tolerate false reviews, including sponsored reviews presented as independent, and does not distort the overall picture of reviews by selectively publishing only positive reviews.
4. The Seller may refuse to publish or may remove a review that constitutes Illegal Content, breaches the Terms and Conditions, does not relate to the Product or contains personal data of third parties. In such a case, Chapter XVIII applies.

XXIII. INFORMATION ON PRICE REDUCTIONS AND DISCOUNT CODES

1. When announcing a reduction in the price of a Product, the Seller displays, alongside the new price, the previous price applied before the reduction.
2. As the previous price, the Seller indicates the lowest price applied during a period of at least 30 days before the price reduction. For Products offered for sale for less than 30 days, the Seller indicates the lowest price applied during the actual sales period.
3. The Seller may make available discount codes entitling the Client to a price reduction. The conditions for use of a code, including its validity period, minimum order value and Products included in or excluded from the discount, are set out in the information provided together with the code. Discount codes cannot be exchanged for cash. Paragraph 2 does not apply to individual price reductions resulting from the use of a discount code.
4. The Seller may operate a newsletter and other forms of marketing communication. Subscription to the newsletter is voluntary, requires the Client’s express consent given by ticking a box that is not selected by default, and may be withdrawn at any time by clicking the unsubscribe link included in each message or by contacting kontakt@sense7.eu.

XXIV.AMENDMENTS TO THE TERMS AND CONDITIONS

1. The Seller is entitled to amend the Terms and Conditions in the event of: improvement of existing functionalities or introduction of new ones; changes to the technical conditions for providing services; changes in applicable law (including recommendations, orders and decisions issued by authorised authorities); improvements to the protection of Clients’ privacy and security; the need to prevent abuse; and editorial changes.
2. Amendments are introduced only to the extent necessary. The Seller informs Clients of an amendment to the Terms and Conditions by publishing the new text in the Online Store and by sending information to the email addresses of Clients who have an Account, within 7 days of introducing the amendment (Article 147b ЗЗП).
3. A Client who does not accept an amendment to the Terms and Conditions may terminate the agreement for electronically supplied services without giving any reason and without incurring costs or compensation, within one month from receipt of information about the amendment (Article 147c ЗЗП), by sending a statement by email or in writing. Withdrawal of acceptance of the Terms and Conditions is equivalent to termination of the agreement for electronically supplied services.
4. Irrespective of the procedure indicated in paragraph 3, the Client may terminate the agreement for electronically supplied services at any time.
5. An amendment to the Terms and Conditions does not modify the content or terms of Sales Agreements concluded before the amendment enters into force or orders placed before that date.
6. Amendments to the Terms and Conditions enter into force no earlier than 15 days after Clients have been informed, subject to paragraph 3.

XXV. FINAL PROVISIONS, DISPUTE RESOLUTION AND APPLICABLE LAW

1. The Terms and Conditions are effective from 1 October 2026.
2. The Terms and Conditions and pre-contractual information are made available in Bulgarian. In the event of discrepancies between language versions, the Bulgarian version shall prevail.
3. Agreements concluded under the Terms and Conditions are governed by the law of the Republic of Bulgaria. This provision does not deprive the Consumer of the protection granted by the mandatory provisions of the law of the country of the Consumer’s habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).
4. Disputes are resolved by the competent courts. A claim brought by a Consumer may be filed before the court having jurisdiction over the Consumer’s place of residence; a claim against a Consumer domiciled in the Republic of Bulgaria may be brought only before a Bulgarian court, in accordance with Regulation (EU) No 1215/2012.
5. The Consumer may use out-of-court methods of handling complaints and pursuing claims (ADR), in particular:
   1. submit a complaint to the Consumer Protection Commission (КЗП), ul. Wrabcza 1, Sofia, helpline 0700 111 22, kzp.bg;
   2. submit an application for dispute resolution to the competent conciliation commission operating under КЗП, in accordance with Article 181a et seq. ЗЗП;
   3. in cross-border disputes – seek assistance from the European Consumer Centre in Bulgaria.
6. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228.
7. Use of out-of-court dispute resolution methods is voluntary and does not deprive the Client of the right to bring an action before a court.
8. If any provision of the Terms and Conditions is found to be invalid or ineffective, the remaining provisions remain in force; the invalid provision shall be replaced by the relevant provisions of Bulgarian law.
9. Related documents available as separate pages of the Online Store: Privacy Policy, Returns Policy.