Terms and conditions

TERMS AND CONDITIONS OF THE SENSE7 ONLINE SHOP

(Effective from 1 January 2026)

Table of contents:

I. GENERAL PROVISIONS

The Online Shop operating in the domain https://sense7.eu (hereinafter referred to as the “Online Shop”) is run by Morele.net sp. z o.o., with its registered office in Kraków at al. Jana Pawła II 43b, 31-864 Kraków, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division, under KRS number: 0000390511, with a share capital of PLN 919,200.00, NIP (Tax ID) number: 9451972201, REGON: 356567685.
Use of the Online Shop is possible provided that the Customer’s ICT system meets the following minimum technical requirements:

Internet Explorer version 9 or newer with ActiveX, JavaScript and cookies enabled;
Mozilla Firefox version 3.8 or newer with JavaScript and cookies enabled;

Google Chrome version 4.0 or newer with JavaScript and cookies enabled;

Safari version 5.1 or newer with JavaScript and cookies enabled;

Minimum screen resolution of 1024×768 pixels;

If consent is given to receive an electronic invoice, software capable of opening PDF files is required, e.g. Adobe Acrobat Reader.

II. DEFINITIONS

Prices – all prices of Products shown in the Online Shop are given in Polish zloty (PLN), are gross prices (i.e. include all components such as duties and taxes, including VAT) and take into account applicable discounts (where relevant). The price binding on the parties is the price at which the Customer ordered the Product in the order. The Product prices stated do not include the cost of delivery, which depends on the delivery method.
Personal Data – personal data within the meaning of Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Expert – a Sense7.eu employee/associate with the necessary expertise in marketing.
Corrective Invoice – a document issued where, following the issue of an invoice and the performance of the contract, the amount due and the amount of tax have changed (e.g. in connection with the Customer’s withdrawal from the contract).
Customer or Buyer – a legal person, an organisational unit without legal personality to which the law grants legal capacity, or a natural person with full legal capacity, who concludes a distance contract with the Seller or to whom, in accordance with the Terms and Conditions and the provisions of law, services may be provided by electronic means. Where the Customer is not a natural person, it is presumed that they are represented by a representative authorised to represent the Customer in the light of applicable law.
Consumer – an adult natural person performing a legal act with the Seller which is not directly connected with their business or professional activity.
Account – a collection of information and data stored in the Online Shop and in the Seller’s ICT system concerning a given Customer and the orders they place and contracts they conclude, through which the Customer may place orders and conclude contracts.
Sense7.eu or Seller – MORELE.NET Sp. z o.o., with its registered office in Kraków at al. Jana Pawła II 43b, 31-864 Kraków, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000390511, NIP (Tax ID): 9451972201, REGON: 356567685, share capital: PLN 919,200.00, holding the status of a large enterprise.
Sense7.eu Privacy Policy – a document setting out the detailed rules for the processing of personal data. The Sense7.eu Privacy Policy constitutes Annex No. 1 to the Terms and Conditions.
Product or Goods – a movable item that the Customer may purchase in the Online Shop after placing an order. All Products offered in the Online Shop are brand new and free from physical and legal defects, with the exception of cases expressly indicated in the name and description of the Product as used or refurbished goods.
Individual Entrepreneur – a natural person concluding a contract directly related to their business activity where it follows from the content of that contract that it does not have a professional character for that person, in particular arising from the subject matter of the business activity performed by them and made available on the basis of the provisions on the Central Register and Information on Business Activity.
Terms and Conditions – these terms and conditions together with their annexes, setting out the rules for placing Product orders, concluding Distance Sales Contracts with the Seller, the rules for performing those contracts, the rights and obligations of the parties to the Distance Contract, and the rules of the complaints procedure. With regard to services provided by electronic means, the Terms and Conditions and their annexes constitute, as appropriate, the regulations referred to in Article 8 of the Act on the Provision of Services by Electronic Means.
Registration – an activity performed in the manner set out in the Terms and Conditions, required for the Customer to use all functionalities of the Online Shop.
Content – any information, data, elements, materials, algorithms, diagrams, works, markings, logos, names, signs, symbols, Product descriptions and photographs originating from Sense7.eu, regardless of their nature, format and method of recording or presentation.
Illegal Content – content potentially present on the Marketplace Platform which, in itself or by reference to an activity, does not comply with applicable law, including EU law (including the Digital Services Act), or infringes the rights of third parties (in particular copyright and other intellectual property rights), or which may be regarded as contrary to ethical, moral or customary standards, in particular inciting hatred or violence.
User Content – any data or information generated or supplied by the User in connection with the use of the Shop, in particular: reviews of Products and of the Online Shop, and comments under content available in the Online Shop.
Distance Sales Contract or Contract – a contract for the sale of Products / the provision of services / the supply of digital content (where applicable) concluded as a result of the Customer placing an order in the Online Shop that has been accepted by the Seller.
Seller’s Service or Service – a service performed by the Seller or a subcontractor (e.g. Delivery of the Goods, Insurance, Warranty, Added Services, Assembly, Installation, Carrying-In, etc.).
Service provided by electronic means – a service provided by Sense7.eu without the simultaneous presence of the parties (remotely), through the transmission of data at the individual request of the User, including: concluding online sales contracts, maintaining an Account, sending e-mail messages (e.g. order confirmation, handling of complaints) and the chat service.
User – a natural or legal person who uses the Online Shop, in particular in order to seek information or make it available.
Purchases Without Registration – an additional service provided by Sense7.eu to the Customer which enables the purchase of Products from the Seller’s range without the need to register and set up an Account in the Online Shop.

III. TAX DOCUMENTATION OF PURCHASES

Transactions for the sale of Goods or services are documented by fiscal receipts and/or VAT invoices.
If a buyer who is a natural person not conducting business activity expresses, when purchasing goods in the Online Shop, the wish to receive a VAT invoice, the Customer receives only a VAT invoice in such a case.
The Customer will receive a VAT invoice bearing the purchaser’s NIP (Tax ID) only where, during the placing of the order, the “Company” option has been selected in the invoicing details on the order form and the NIP number has been provided. Submitting NIP invoicing details through other channels will result in the Customer being deemed to enter into the transaction as a natural person not conducting business activity, unless the change is made before the Seller issues the fiscal receipt.
In accordance with the provisions of the Act of 11 March 2004 on the tax on goods and services (consolidated text: Journal of Laws 2020, item 106), the Customer consents to invoices (including corrective invoices) being issued and sent in electronic form. Consent to the use of electronic invoices is tantamount to waiver of receiving them in paper form.
The Customer may withdraw their consent to the use of electronic invoices by unchecking the consent in the Customer profile after logging in on the Online Shop’s pages, or by contacting the Seller’s Customer Service Office.
After the Seller receives the Goods, in the event of withdrawal from the Distance Sales Contract by a Consumer or Individual Entrepreneur, and in the event of a refund in connection with an accepted complaint, a corrective invoice will be sent to the Customer’s e-mail address.
Where a corrective invoice is issued as a result of a price reduction granted by the Seller, and the Customer does not object on the day of receipt of that corrective invoice, the Seller shall consider that the price reduction was agreed with the Customer on that day (the day of receipt of the invoice).

IV. ACCOUNT

In order to create an Account, the Customer is required to complete a free-of-charge Registration. Registration is not necessary to place an order in the Online Shop – Purchases Without Registration.
As part of Registration, the Customer provides their first name, surname and e-mail address and chooses a password. The Customer may also provide their mobile telephone number, which is a prerequisite for the provision of added services by the Seller. The Customer warrants that the data provided in the registration form is true.
Registration requires careful review of the Terms and Conditions and ticking on the registration form to confirm that the Customer has read the Terms and Conditions and fully accepts all their provisions.
At the moment an Account is set up for the Customer, a contract for the provision of services by electronic means concerning the Account is concluded between Sense7.eu and the Customer for an indefinite period.
The Customer may terminate the contract on the terms set out in Chapter XXII points 6 and 7.
Placing an order requires ticking, during the ordering process, that the Customer accepts these Terms and Conditions and warrants that the data provided by them is true.

V. ORDERS

The content available in the Online Shop, including Product descriptions and information on the price and availability of Products, does not constitute an offer within the meaning of the Civil Code, but rather an invitation to conclude a contract as referred to in Article 71 of the Civil Code. Placing an order does not result in the automatic conclusion of a Distance Sales Contract.
The conclusion of a Distance Sales Contract requires confirmation by the Seller that the order has been accepted for processing.
Once the Customer has correctly placed an order, the Seller sends confirmation of the order (order receipt confirmation) to the Customer’s e-mail address.
The Seller then verifies whether the order can be accepted for processing. If the Seller accepts the Customer’s order, it sends the Customer electronic confirmation that the order has been accepted for processing. Upon receipt of such a statement by the Customer, a Distance Sales Contract is concluded between the parties.
The Seller shall inform the Customer that the order cannot be accepted for processing by sending an electronic message to the e-mail address indicated by the Customer when placing the order.

VI. PRICES AND METHODS OF PAYMENT

No later than immediately before the placing of an order, the Seller informs the Customer of the total price of the Product and of all additional fees, including for transport, additional services, payment costs, etc.
At the start of the order-placing process, the Seller informs the Customer of the available methods of payment. If a given method of payment involves an additional cost for the Customer, the Seller shall inform the Customer of this no later than immediately before the Customer places the order.
The Seller informs the Customer of the payment deadline through the ICT system.
In the case of the purchase of Goods brought in to order and of significant value, the Seller reserves the right to request an advance payment. However, in the event of termination, withdrawal or cancellation of the Contract, the advance payment shall be refunded where the purchaser was a Consumer or Individual Entrepreneur.
Payment in the Online Shop may be made in one of the following ways: Payment card.
It is not possible to make a cash payment in an amount exceeding PLN 15,000.
Where payment by card is selected, the Customer’s card details are not stored in the Online Shop. The Customer and their payment card are identified by means of a special string of characters generated by the payment operator (e.g. eCard S.A., Przelewy24 or PayNow).

VII. ORDER PROCESSING TIME AND DELIVERY

Order processing time: This is the time in which the Seller prepares the order for dispatch (picking the goods, packing, handover to the courier). The anticipated order processing time is up to 2 working days, counted from the day of:
crediting the payment to the Seller’s bank account (in the case of payment by bank transfer or electronic payments),
confirmation of acceptance of the order for processing (in the case of cash on delivery).
Delivery time: The time it takes the carrier (courier) to deliver the parcel must be added to the order processing time; this usually takes 1 to 2 working days within Poland.
Total time for receiving the order: The Customer usually receives the parcel within 2–4 working days from the moment the order is placed.
Disclaimer: The delivery times shown on Product pages are indicative (anticipated). In exceptional situations beyond the Seller’s control (e.g. pre-holiday periods, failures of carriers’ logistics systems, difficult weather conditions), this time may be extended. In such cases, the Seller will promptly inform the Customer of the delay by e-mail or telephone.
Deliveries are made on working days only (Monday to Friday, excluding public holidays).
The Customer will be informed of the available delivery methods and dates via the order form or by electronic means.
The Seller informs the Customer of the cost of delivery in the same way, where applicable.
At the start of the order-placing process, the Customer is informed of any restrictions on the delivery of Goods.

VIII. ORDER FULFILMENT METHOD

The Products ordered are delivered in the manner indicated by the Customer at the time of placing the order. The available delivery methods will be presented to the Customer at the time the order is placed and may include:

a parcel sent by a courier company;

collection of the order from a parcel locker.

In the case of prepayment, the Customer should make payment within 24 hours of the order being accepted for processing.
If the Customer does not make payment within the time limit specified in paragraph 2, the Seller may withdraw from the Contract. Withdrawal from the Contract takes place by submitting to the Customer a statement of intent to withdraw (by e-mail). In such a case, the Contract will be deemed not to have been concluded and the order will be deemed cancelled.
If the Customer fails to collect the Product (resulting in the Product being returned to the Seller), the Seller may withdraw from the Contract. Withdrawal from the Distance Sales Contract takes place by submitting to the Customer a statement of intent to withdraw.
Should the Seller fail to perform its obligations within the time limit specified in the e-mail correspondence, the Customer may likewise withdraw from the Distance Sales Contract by submitting a statement of intent to withdraw to the Seller.
Before accepting the parcel from the carrier, it is recommended to check whether the packaging is damaged; in the event of visible damage to the packaging or broken tapes, it is recommended to refuse to accept the parcel and to contact the Seller without delay.

IX. WITHDRAWAL FROM THE CONTRACT

The right to withdraw from the contract without stating a reason is granted to a Customer who is a Consumer or an Individual Entrepreneur. The provisions of this Chapter IX concerning the Consumer apply, as appropriate, also to contracts concluded by an Individual Entrepreneur.
A Consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without stating a reason and without incurring costs other than those indicated in the Terms and Conditions.
The period for withdrawing from a Distance Sales Contract begins on the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, takes possession of the Product (in the case of the sale of several items – takes possession of the last of them), and in the case of other contracts, from the day of their conclusion.
In order to exercise the right of withdrawal, the Consumer should submit a withdrawal statement to the Seller. To comply with the deadline it is sufficient to send the statement before it expires.
The Consumer is obliged to return the Product to the Seller, or to hand it over to a person authorised by the Seller to receive it, without delay and in any event no later than 14 days from the day on which they withdrew from the Contract, unless the Seller has offered to collect the Product.
The Consumer bears the direct costs of returning the item in connection with withdrawal from the Contract.
The Seller is obliged to return to the Consumer, without delay and in any event no later than 14 days of receipt of the withdrawal statement, all payments made by them, including the cost of delivery of the Product (except for the additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery offered by the Seller).
The Seller shall make the refund using the same means of payment as used by the Consumer, unless the Consumer has expressly agreed to a different means of refund that does not involve any costs for them.
The Seller may withhold the refund until it has received the Product back or until the Consumer has provided evidence of its return, whichever is the earlier.
The right of withdrawal from the Contract does not apply to contracts indicated in Article 38 of the Consumer Rights Act, including, among others, contracts:

for the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who was informed of the loss of the right of withdrawal;

in which the subject of the performance is a non-prefabricated item produced to the Consumer’s specifications;

in which the subject of the performance is an item delivered in sealed packaging which, for reasons of health protection or hygiene, cannot be returned after the packaging has been opened, if the packaging has been opened after delivery;

for the supply of digital content and electronic licences that are not supplied on a tangible medium, if the performance began with the express consent of the Consumer and after the Consumer was informed of the loss of the right of withdrawal.

The Consumer is liable for any diminished value of the Product resulting from handling the Product beyond what is necessary to establish its nature, characteristics and functioning.

X. COMPLAINTS

Complaints concerning the operation of the Online Shop and the Services provided by electronic means (with the exception of complaints concerning content moderation, which are governed by Chapter XVIII) may be submitted to the e-mail address kontakt@sense7.eu or in writing to the registered office of Sense7.eu.
Sense7.eu will examine the complaint within 14 days of its receipt.
Complaints relating to the performance of Distance Sales Contracts, including those concerning Products, may be submitted via the complaints form available on the Online Shop’s website.
The provisions of this Chapter X (Complaints) concerning the Consumer apply, as appropriate, also to contracts concluded by an Individual Entrepreneur.
The Seller is liable for any lack of conformity of the Product with the Distance Sales Contract that exists at the time of delivery and that becomes apparent within two years of that time. It is presumed that a lack of conformity which became apparent within two years existed at the time of delivery.
As regards Products with digital elements, the Seller is liable for any lack of conformity with the Contract of digital content or a digital service supplied on a continuous basis that has occurred or become apparent during the period in which they were to be supplied under the Contract. That period may not be shorter than two years from the time of delivery of the Product.
If the Product is not in conformity with the Distance Sales Contract, the Consumer may request its repair or replacement.
The Consumer may submit a statement of price reduction or withdrawal from the Contract in the cases specified in the Consumer Rights Act, in particular where: the Seller has refused to bring the Product into conformity with the Contract, has failed to bring the Product into conformity with the Contract, or the lack of conformity persists.
Where the Customer is neither a Consumer nor an Individual Entrepreneur:

liability under the statutory warranty for physical defects of the goods is excluded (Articles 558 et seq. of the Civil Code);

the Seller’s liability is limited to the value of the order;

the Customer is obliged to inspect the Goods within 2 calendar days of receipt and to notify the Seller of any reservations within that period, failing which the Customer will lose the right to rely on them in the future;

the benefits and burdens, together with the risk of accidental loss of or damage to the Goods, pass to the Customer at the moment the Goods are handed over by the Seller to the carrier.

XI. EFFECTS OF WITHDRAWAL FROM A SERVICE CONTRACT

If the Customer exercises the right of withdrawal from the contract after having expressly requested the Seller to begin performing the service before the expiry of the withdrawal period, they are obliged to pay for the services performed up to the moment of withdrawal, provided that the Seller’s performance of such services was for remuneration.

XII. WARRANTY

Products offered in the Online Shop may be covered by a warranty of the manufacturer, the Seller or the distributor, where this is indicated on the Product details page.
The warranty period and conditions are set out in the warranty card and in the description of the given Product. Unless a different period is stipulated, the warranty period is two years from the day on which the item was delivered to the Customer.
The warranty does not exclude or limit the rights of the Consumer or Individual Entrepreneur, nor does it affect the Seller’s liability for the Product’s lack of conformity with the Contract.

XIII. OPERATION OF THE ONLINE SHOP, INCLUDING PROHIBITED ACTIONS

The User is obliged to refrain from:

using the Online Shop in a manner that is unlawful, contrary to the Terms and Conditions, good practice or generally accepted rules for using the Internet;

infringing the rights of other Users or the Seller, in particular by falsifying data, impersonating other persons or making unauthorised use of the rights held;

interfering with the ICT system in an unauthorised manner, in order to modify data, disrupt the operation of the systems or overload them;

using viruses, bots, worms or other code, files or programs that automate processes.

Sense7.eu has the right to block the Customer’s access to the Account or to certain of its functionalities where the Customer uses the Online Shop in a manner contrary to applicable law or good practice, or breaches the provisions of the Terms and Conditions. The Seller shall inform the User of the application of Restrictive Measures in accordance with the procedure described in Chapter XVIII.
Product descriptions and their photographs come from manufacturers’ databases, the Seller’s own resources and generally available marketing materials. Any commercial use of them without the Seller’s consent is prohibited.

XIV. DISPOSAL OF GOODS

The Customer has the right to return waste equipment in accordance with the Act of 11 September 2015 on waste electrical and electronic equipment. Waste equipment may be returned only where a new Product is purchased in the Online Shop and the equipment returned is of the same type as the Product purchased from the Seller.
The Customer may return waste equipment in a quantity no greater than the new Product purchased from the Seller.

XV. CONTACT POINTS (DIGITAL SERVICES ACT)

Contact Point for Member State Authorities (Article 11 DSA):

The contact point for communication with the authorities of EU Member States, including the European Commission and the Board for Digital Services, has been designated at the e-mail address: naruszenie@morele.net.

Communication is conducted in Polish or English and is intended to ensure rapid and direct interaction for the purposes of applying the Digital Services Act (DSA).

Contact Point for Recipients of Services (Article 12 DSA):

The contact point for Users (recipients of services) has been designated at the e-mail address: zglos.naruszenie@morele.net.

This point also serves as a single point of contact for communication with consumers on matters relating to product safety and on issues governed by the DSA, including the reporting of illegal content and appeals against moderation decisions.

XVI. PERSONAL DATA

The Online Shop is operated by Sense7.eu. Morele.net is the controller of the data of Users, including Buyers.
Personal data will be processed for the purpose of performing Distance Sales Contracts, fulfilling other legitimate purposes of the controller, and for purposes to which the Customer consents.
The provision of data is necessary for carrying out transactions through the Online Shop.
Detailed rules for the processing of personal data processed by Sense7.eu are set out in the Sense7.eu Privacy Policy, which constitutes Annex No. 1 to the Terms and Conditions.

XVII. ILLEGAL CONTENT (DSA NOTICE MECHANISM)

It is prohibited to post, transmit or publish Illegal Content or content that otherwise breaches the Terms and Conditions.
If Sense7.eu receives a notice of the appearance in the Online Shop of Illegal Content or content breaching the Terms and Conditions (a “Notice”), Sense7.eu will take action to block access to such content and to remove it in accordance with Article 16 DSA.
Any person or entity may submit a Notice to the e-mail address: zglos.naruszenie@morele.net.
A Notice should contain the following information in order to enable it to be handled effectively (Article 16(2) DSA):
an explanation of the reasons why the information concerned constitutes Illegal Content;
an indication of the exact electronic location of the information (e.g. URL) and, where appropriate, additional information enabling its identification;
the name or business name and e-mail address of the person or entity submitting the notice;
a statement confirming the good-faith belief of the person or entity submitting the Notice that the information and allegations contained therein are accurate and complete.
Sense7.eu will inform the submitter of the receipt of the Notice and of the decision taken without undue delay. Decisions are taken in a timely, non-arbitrary and objective manner and with due diligence, within 30 days.
The actions taken by Sense7.eu are partly based on automated tools, but the final decision on the application of Restrictive Measures is taken by a human.
Sense7.eu may, for a specified period and after issuing a prior warning, suspend the ability of Users who frequently submit manifestly unfounded notices to submit Notices, or the provision of services to Users who frequently transmit Illegal Content or content otherwise breaching the Terms and Conditions.
Copyright in User Content: By posting User Content in the Online Shop (including reviews, comments or opinions), the User grants Sense7.eu, free of charge, a non-exclusive, territorially and temporally unlimited licence to use such content in all known fields of exploitation, including in particular:

publishing, reproduction and placing on the market (including within the Online Shop and its promotion);

use for marketing purposes, including in advertisements, promotional materials, social media and other communication channels of the Seller;

modifying, editing and adapting (including shortening, adding graphics, translation), provided that this does not infringe the User’s moral rights.

XVIII. INTERNAL COMPLAINT-HANDLING SYSTEM

Restrictive Measures and Statements of Reasons (Article 17 DSA):
Where Sense7.eu removes, restricts the visibility of, or blocks access to User Content, or suspends/terminates the Account service, Sense7.eu informs the User (if it has their contact details), providing a clear and specific statement of reasons for the decision.
The statement of reasons shall in particular contain: an indication of the Illegal Content or content breaching the Terms and Conditions, the legal or contractual basis for the decision, and information on the available means of redress.
Right of Complaint (Article 20 DSA):

The User, including the person or entity submitting a Notice, has the right to appeal against a decision of Sense7.eu (including a decision to apply Restrictive Measures or a refusal to remove illegal content) under an internal, free-of-charge complaint system.
A complaint must be submitted within 6 months of receipt of the decision, together with its reasons. Complaints should be sent to the e-mail address: zglos.naruszenie@morele.net.
Sense7.eu examines the complaint within 30 days of its receipt and communicates its decision, together with the reasons, to the User. The decision is taken in a non-arbitrary and objective manner.
Out-of-Court Dispute Resolution:

The User also has the right to choose any certified out-of-court dispute resolution body (ADR) with regard to decisions taken in the scope indicated in this chapter (Article 21 DSA). Using this option does not affect the User’s right to bring proceedings before a court.

XIX. FAIR INTERFACE DESIGN (FAIRNESS BY DESIGN) – DARK PATTERNS

Commitment to Fair Design (Article 25 DSA): The Seller undertakes to design and operate the interface of the Online Shop and all electronic functionalities in a transparent and neutral manner. In particular, the Seller undertakes not to use deceptive interfaces (dark patterns) – that is, interface design patterns and techniques intended to deceive recipients of the service, manipulate them or otherwise distort or impair their ability to make free and informed decisions in connection with their use of the Online Shop’s services.
Deceptive interfaces and manipulative practices are considered to include, in particular (but not exclusively):
Manipulating Choices (Non-neutral Presentation): presenting the Customer with options (e.g. in the purchase process, cancellation process or when managing personal data) in a manner that is ambiguous or unfair, with the aim of inducing them to take an action that may not be in their interest (e.g. deliberately making it difficult to cancel a subscription or delete an Account).
Misleading Time Pressure: the use of false or manipulative timers aimed at creating a sense of urgency and encouraging the Customer to make an immediate purchase that is not in fact subject to any real time restriction.
Automatic Choices: automatically selecting options on behalf of the Customer (e.g. adding an additional product or service to the basket, default consent to the processing of personal data) that require the Customer to take active steps in order to remove or reject such an option.
Hidden Information and Costs: concealing or insufficiently highlighting important information, including on the actual cost of delivery or product details.

XX. SORTING

When searching for Products in particular categories, the Customer is able to sort the results according to selected options.
Sense7.eu also uses paid highlighting of Products (“recommended by the manufacturer” or “Expert’s recommendation”) – in such cases this is clearly indicated where it affects sorting.
Available sorting options and the main parameters influencing the order in which Products are displayed (ranking):

By price (lowest/highest): the key parameter is the price of the product after applying filters and matching against the search phrase.
By popularity: the key parameter is the highest number of Products sold within a given period.
By customer ratings: the key parameter is the highest rating (where ratings are identical, the product with the greater number of ratings takes precedence).
Default: the list of sorted Products is ordered by relevance, that is, the degree to which the search phrase matches Customer behaviour. The key parameters are: matching the phrase and the category, the number of product views and purchases made, the time and cost of delivery, and trends in Customer behaviour on the Platform.

XXI. RECOMMENDATIONS AND SEARCH ENGINE

Sense7.eu may display content in the Online Shop on the basis of a Product recommendation system which – where the Customer has given the relevant consent – will be of a personalised nature.
Where personalisation is used, the Product recommendation system takes the following parameters into account (provided that the Customer has given consent):

the Customer’s previous interactions with Products, including their viewing and purchase history;
the frequency and value of purchases made;
trends in Customer behaviour (selection criterion and product context based on the behaviour of other Customers).

The Customer has the option of disabling the personalised recommendation system by withdrawing consent to the presentation of personalised content.
When using the search engine in the Online Shop, the Customer should not enter personal data or other confidential information (e.g. passwords).

XXII. FINAL PROVISIONS AND APPLICABLE LAW

The Terms and Conditions are in force from [insert date].
Sense7.eu is entitled to amend the Terms and Conditions in the event of: improvement of existing functions, changes to the technical conditions for the provision of services, changes to the applicable law (including recommendations, orders and rulings issued by the competent public authorities), improvements to the privacy protection and security of Customers, the need to ensure protection against abuse, or editorial changes.
Any amendments will be made only to the extent necessary, and Customers will be informed of any amendment to the Terms and Conditions, in particular by means of its publication on the website and by sending a message by e-mail.
Amendments to the Terms and Conditions, to the extent they relate to Distance Sales Contracts concluded before the amendment and to orders placed before the amendment of the Terms and Conditions, do not alter their content or conditions.
Amendments to the Terms and Conditions will take effect no earlier than 15 days after the date on which the Customer is informed of such amendments.
If the Customer does not accept the amendments to the Terms and Conditions, they may terminate the contract for the provision of services by electronic means by informing Sense7.eu by e-mail, by telephone or in writing. The Customer’s withdrawal of acceptance of the Terms and Conditions is tantamount to termination of the contract for the provision of services by electronic means.
Outside the procedure referred to in paragraph 6, the Customer may terminate the contract for the provision of services by electronic means at any time.
The law applicable to the resolution of any disputes arising in connection with the Terms and Conditions is Polish law. Such disputes shall be settled by the common court having local jurisdiction.
The Customer may also use out-of-court methods of handling complaints and pursuing claims (ADR), including, in the event of a dispute over property rights arising from sales and service contracts (the Permanent Consumer Arbitration Court, the Voivodeship Inspectorate of Trade Inspection, the municipal/district consumer ombudsman). All necessary information on out-of-court methods can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl.
The Seller informs that the use of services provided by electronic means via the Internet involves risks, the basic threat being the possibility of the ICT system being “infected” by malicious software.