{"id":10515,"date":"2025-12-17T14:57:54","date_gmt":"2025-12-17T13:57:54","guid":{"rendered":"https:\/\/sense7.eu\/ro\/?page_id=10515"},"modified":"2026-06-26T13:04:19","modified_gmt":"2026-06-26T11:04:19","slug":"politica-de-returnare","status":"publish","type":"page","link":"https:\/\/sense7.eu\/ro\/politica-de-returnare\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"\n<div class=\"wp-block-group has-link-color wp-elements-171924673bf7406cdf2971f7a25e5a69 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Returnarea produselor \u00een termen de 14 zile (retragerea din contract)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Produsul comandat nu \u021bi-a \u00eendeplinit a\u0219tept\u0103rile? Po\u021bi returna produsele achizi\u021bionate f\u0103r\u0103 a indica un motiv, \u00een termen de p\u00e2n\u0103 la 14 zile de la data primirii coletului.&nbsp;<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Returul pas cu pas:<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Creeaz\u0103 o solicitare de retur:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pentru achizi\u021biile cu \u00eenregistrare, \u00een <a href=\"https:\/\/sense7.eu\/ro\/contul-meu\/\" data-type=\"page\" data-id=\"10494\">contul Clientului<\/a>, dup\u0103 autentificarea prealabil\u0103,<\/li>\n\n\n\n<li>pentru achizi\u021biile f\u0103r\u0103 \u00eenregistrare, prin <a href=\"https:\/\/sense7.eu\/ro\/reveni\/\" data-type=\"page\" data-id=\"10517\">formularul universal<\/a>.<\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><a href=\"https:\/\/sense7.eu\/ro\/wp-content\/uploads\/sites\/2\/2026\/06\/Instructiuni_protejare_produs_pentru_expediere.pdf\" data-type=\"attachment\" data-id=\"10575\">Protejeaz\u0103 produsul<\/a> care urmeaz\u0103 s\u0103 fie returnat, apoi a\u0219az\u0103-l \u00een colet.<\/li>\n\n\n\n<li>Lipe\u0219te pe colet <a href=\"https:\/\/sense7.eu\/ro\/wp-content\/uploads\/sites\/2\/2026\/07\/eticheta_retur_14_zile_RO.pdf\" data-type=\"link\" data-id=\"https:\/\/sense7.eu\/ro\/wp-content\/uploads\/sites\/2\/2026\/07\/eticheta_retur_14_zile_RO.pdf\">eticheta de retur<\/a> (\u00een c\u00e2mpul RMA introdu num\u0103rul solicit\u0103rii de retur create).<\/li>\n\n\n\n<li>Trimite coletul la adresa de mai jos:<\/li>\n<\/ol>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Depozit de Retururi <a href=\"http:\/\/morele.net\" target=\"_blank\" rel=\"noopener\">Morele.net<\/a><br>ul. Wiejska 166C<br>41-216 Sosnowiec<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Produse care nu pot fi returnate<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produse de igien\u0103 \u2013 livrate \u00eentr-un ambalaj sigilat, care a fost deschis (nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau din motive de igien\u0103 \u2013 de exemplu, aparate de ras, epilatoare, usc\u0103toare de p\u0103r, pl\u0103ci de \u00eendreptat p\u0103rul etc.).<\/li>\n\n\n\n<li>Produse digitale \u2013 care nu sunt \u00eenregistrate pe un suport material \u0219i activate dup\u0103 achizi\u021bie (de exemplu, jocuri pentru calculator, software, filme, muzic\u0103 etc.)<\/li>\n\n\n\n<li>Produse multimedia \u2013 livrate \u00eentr-un ambalaj sigilat, care a fost deschis (de exemplu, \u00eenregistr\u0103ri audio sau video, programe pentru calculator etc.).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Alte informa\u021bii privind retururile<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul pe care \u00eel returnezi trebuie s\u0103 fie complet \u2013 \u00een ambalajul original, \u00eempreun\u0103 cu tot con\u021binutul primit.<\/li>\n\n\n\n<li>Dac\u0103 trimi\u021bi returul \u00een coletul \u00een care \u021bi-am expediat comanda \u2013 \u00eendep\u0103rteaz\u0103 vechea etichet\u0103 \u0219i lipe\u0219te eticheta de retur.<\/li>\n\n\n\n<li>Dac\u0103 returnezi mai mult de un produs, po\u021bi a\u0219eza toate produsele \u00eentr-un singur colet. \u00cen acest caz, lipe\u0219te o singur\u0103 etichet\u0103 pe colet, iar celelalte etichete a\u0219az\u0103-le \u00een interiorul coletului.<\/li>\n\n\n\n<li>Re\u021bine c\u0103 nu accept\u0103m colete cu plata ramburs \u0219i nici colete livrate la puncte de ridicare.<\/li>\n\n\n\n<li>Conform legisla\u021biei poloneze, posibilitatea de returnare \u00een 14 zile se aplic\u0103 numai Consumatorilor sau \u00centreprinz\u0103torilor Individuali. Aceasta \u00eenseamn\u0103 c\u0103, achizi\u021bion\u00e2nd un produs pentru uz comercial (al firmei), nu po\u021bi beneficia de returul \u00een 14 zile.<\/li>\n\n\n\n<li>Detaliile procesului de returnare a m\u0103rfii achizi\u021bionate se reg\u0103sesc \u00een <a href=\"https:\/\/sense7.eu\/ro\/statut\/\" data-type=\"page\" data-id=\"10476\">regulamentul magazinului.<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returnarea produselor \u00een termen de 14 zile (retragerea din contract) Produsul comandat nu \u021bi-a \u00eendeplinit a\u0219tept\u0103rile? Po\u021bi returna produsele achizi\u021bionate f\u0103r\u0103 a indica un motiv, \u00een termen de p\u00e2n\u0103 la 14 zile de la data primirii coletului.&nbsp; Returul pas cu pas: Depozit de Retururi Morele.netul. Wiejska 166C41-216 Sosnowiec Produse care nu pot fi returnate Alte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10515","page","type-page","status-publish","hentry"],"lang":"ro","translations":{"ro":10515,"pl":11,"en":5888},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/pages\/10515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/comments?post=10515"}],"version-history":[{"count":2,"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/pages\/10515\/revisions"}],"predecessor-version":[{"id":10581,"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/pages\/10515\/revisions\/10581"}],"wp:attachment":[{"href":"https:\/\/sense7.eu\/ro\/wp-json\/wp\/v2\/media?parent=10515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}